Privacy Policy

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

• Personal Information: Name, email address, phone number, shipping address, and billing address
• Payment Information: Processed securely by Razorpay — we do not store card details
• Usage Data: Browser type, IP address, pages visited, and interaction patterns via analytics tools
• Communication Data: Emails, support requests, and feedback you send us

2. How We Use Your Information

We use collected information to:

• Process and fulfill your orders
• Communicate order status, shipping updates, and support responses
• Improve our website, products, and customer experience
• Comply with legal obligations and prevent fraud
• Send promotional communications (only with your explicit consent)

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your data with:

• Payment Processors: Razorpay, for secure payment processing
• Shipping Partners: To deliver your orders
• Legal Authorities: When required by law or to protect our rights

4. Data Security

We implement industry-standard security measures to protect your personal information. All payment transactions are encrypted via SSL/TLS through Razorpay. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You may disable cookies in your browser settings, but some features of the website may not function properly.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Opt out of marketing communications at any time

To exercise these rights, email us at support@framelab.in.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies before providing any personal information.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of the website after changes constitutes acceptance of the updated policy.